Total Healthcare Charitable Trust is an Auckland primary health organisation (PHO) that contracts the delivery of health services to more than 220,000 patients in Counties Manukau, Auckland and Waitemata district health board areas.
It serves nearly 80,000 Pacific patients, including 54,700 in the Counties Manukau area making it the largest primary health provider to Pacific in South Auckland.
A high proportion of our patients are high needs, which means we understand how to deliver high-quality, convenient and affordable services 24/7 to people from a range of different backgrounds and circumstances.
Call one of our clinics today to see what we can offer you and your family.
We are proud to have committed $5 million of funding over the past five years to supporting mental wellness for patients. Our clinics in Glen Innes and Dawson Rd (Flat Bush) have been sites for a trial of a new integrated primary care wellbeing programme.
On 8 September 2019 Prime Minister Jacinda Ardern and Minister of Health David Clark made an announcement at the Dawson clinic that the Government would provide funding for clinics that have been trialing the new model of care. Read about the funding announcement.
Read more about our work: Total Healthcare Charitable Trust Annual Report 2018-2019.
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New Zealanders can now book a virtual consultation with a doctor wherever they are in the country with the launch of online health consultation platform, Bettr.
Local Doctors and White Cross, owned by Total Healthcare-funded primary healthcare group, Tāmaki Health, have launched the first purpose-built at scale virtual consultation platform serviced by doctors from 48 clinics in Tāmaki Health’s network.
Early feedback shows New Zealand is ready
Tāmaki Health Chief Executive Officer, Steffan Crausaz, says the platform has already received an overwhelmingly positive response to its soft launch indicating that New Zealand is ready for the service.
“Within the first two weeks of testing the platform we’ve already seen demand outstrip supply on several days and have ramped up resourcing accordingly. The response from our team of Bettr doctors has been great.
“This is a secure, easy to use and affordable platform that Kiwis can access from wherever they are. While it will never eliminate the need for face to face consultations altogether, there are many health concerns that can be addressed remotely, saving time and potentially lives,” said Crausaz.
Bettr enables patients, registered or non-registered, to have consultations in the convenience and safety of their own home on a smartphone or other personal device and ensures patient notes are securely stored.
Informed, but not driven, by COVID-19
Crausaz said that unlike other providers in New Zealand, Tāmaki Health had not launched Bettr in response to COVID-19 as an ad-hoc addition to existing systems.
“We did provide over 25,000 remote consults during lockdown and we have applied the learnings from that to Bettr. However, we’ve designed Bettr to operate as a complimentary service as part of our long-term strategy to providing affordable access to healthcare for all.
“Importantly, we’ve ensured the safety and security of patient data, taking the time to deliver a platform that will improve accessibility to and delivery of healthcare anywhere in the country,” Crausaz said.
Appointments from just $10
At this early stage, private consultations with one of the New Zealand doctors from our White Cross and Local Doctors network will be available through Bettr seven days from 8AM-1PM. Hours will increase with demand.
Initial prices start at $10.00 for registered patients of Local Doctors or White Cross clinics and $49 for others. Booking can be done in four steps with same day appointments generally available. Patients go through triage questions prior to their appointment to identify and address potential urgent care needs which may need to be seen in person.
For more information on Bettr please visit: www.bettr.co.nz