Equity

Total Healthcare is the the largest provider of primary health to Pasifika in South Auckland, delivering services to nearly 80,000 Pacific patients, including 53,000 in the Counties Manukau area. 

Because a high proportion of our patients are high needs, we understand how to deliver high-quality, convenient and affordable services 24/7 to people from a range of different backgrounds and circumstances.

Our mission

To work in partnership with our communities to improve the health status of all, with particular emphasis on high-needs populations including Māori, Pacific and Asian communities.

Pasifika Health Plan

• Dignity and sacredness of life are integral to the delivery of health and disability services.
• Active participation of Pasifika in all levels of health and disability services is encouraged and supported.
• Successful Pasifika services recognise the integral roles of Pasifika leadership and community.
• Pasifika people are entitled to excellent health and disability services that are coordinated, culturally competent and clinically sound.

Our vision is that Pasifika people and communities will have increased levels of wellbeing and health through increased levels of physical activity along with healthier eating.

Our mission is to support the wellbeing of Pasifika people through the delivery of health initiatives that work alongside and build the capacity of Pasifika people to lead the way.

Māori Health Plan

• Encompasses and meets the needs of the enrolled Māori population.
• Works within the current plans and strategies for the PHO’s enrolled population.
• Identifies aspects that are relevant to Māori and how Māori can be served within the current plans for PHO’s enrolled population.

“He toa takitini taku toa, ehara i te toa takitahi”

My successes are not through my individual effort alone, but rather through the combined efforts of many

Community Liaison

Total Healthcare’s Community Liaison Manager, Lorenzo Kaisara, plays a vital role in breaking down barriers to improve access to healthcare for Pasifika and Māori.

Samoan-born Lorenzo is highly visible in the community, frequently hosting and attending events to promote free health services and programmes of particular value to our Māori and Pasifika, and connecting churches with social and health support services. He also appears regularly on Pasifika radio to share vital health messages with the community.

Lorenzo sits on 25 advisory boards, steering groups, community networks and business associations, including the Pacific Stroke Steering Group and Soalapule West and Central and Soalapule South. During the pandemic, he helped design the COVID-19 Preparedness Survey for Pasifika Communities as part of the New Zealand Red Cross Pasifika Steering Group. He also joined a videoconference for Pacific media with Prime Minister Jacinda Ardern and Director General of Health Dr Ashley Bloomfield exploring the perspectives and concerns of Pacific communities.

Lorenzo's weekly E-newsletter Communitycations shares updates about health projects, events and workshops with a focus on South Auckland and its large Pasifika population.